> [!IMPORTANT]
> **AI Assist Note (Knowledge Heritage)**:
> This document is part of the "Sovereign Reality" documentation.
> - **@docs ARCHITECTURE:Core**
> - **Failure Path**: Information drift, legacy terminology, or documentation mismatch.
> - **Telemetry Link**: Search `[support_triage]` in audit logs.
>
> ### AI Assist Note
> Support Triage Workflow
>
> ### 🔍 Debugging & Observability
> Traceability via `execution/parity_guard.py`.

# Support Triage Workflow

1.  **Ticket Ingest**: User pastes a batch of customer emails or tickets.
2.  **Classification**: Triage Bot categorizes each ticket (Bug/Feature/Help).
3.  **Drafting**: Triage Bot drafts a response using internal knowledge base.
4.  **Sentiment Check**: Feedback Synthesizer identifies "Critical" or "Angry" sentiment.
5.  **Oversight**: Success Lead reviews "Critical" drafts before final approval.

[//]: # (Metadata: [support_triage])
