# Local Government and Social Care Ombudsman

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    ---
    type: "External Redress Body"
    title: "Local Government and Social Care Ombudsman"
    description: "External complaint body for the selected England waste-service complaint route."
    status: "observed"
    assertion_status: "official"
    jurisdiction: "england"
    observed_at: "2026-08-07"
    sources:
      - id: "lgsco-waste-and-refuse"
        title: "Waste and refuse"
        resource: "https://www.lgo.org.uk/make-a-complaint/fact-sheets/environment-and-waste/waste-and-refuse"
        author: "organisation:local-government-and-social-care-ombudsman"
        observed_at: "2026-08-07"
    ---

    # Local Government and Social Care Ombudsman

    For the selected [England context](../jurisdictions/england.md), the Ombudsman
    publishes guidance about waste and refuse complaints. The guidance says to
    complain to the council first and normally complete its complaint stages. It
    also says a council remains accountable when a private contractor delivers
    the waste service.

    Acceptance and investigation remain decisions for the Ombudsman. This record
    does not promise a remedy or transfer accountability to a contractor.