# evaluation/competency-questions/pack-5-enforcement-consumer-justice.v1.yaml

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    suite: life-course-competency-questions.v1
    pack_id: pack-5-enforcement-consumer-justice
    status: locally_verified
    observed_at: "2026-08-08"
    assertion_status: editorial-example
    questions:
      - id: pack5-speeding-ni
        query: I received a speeding notice in Northern Ireland and need to identify the driver, what route applies?
        expected_family: respond-to-speeding-notice
        domains: [transport-enforcement]
        jurisdictions: [Northern Ireland]
      - id: pack5-private-parking
        query: How do I appeal a parking charge from a private company rather than the council?
        expected_family: challenge-private-parking-charge
        domains: [transport-enforcement]
        jurisdictions: [England, Scotland, Wales, Northern Ireland]
      - id: pack5-driving-ban-scotland
        query: What should I do after a Scottish court disqualifies me from driving?
        expected_family: respond-to-driving-disqualification
        domains: [transport-enforcement]
        jurisdictions: [Scotland]
      - id: pack5-traffic-tribunal
        query: The council rejected my parking representation, how do I appeal to an adjudicator?
        expected_family: appeal-to-traffic-penalty-tribunal
        domains: [transport-enforcement]
        jurisdictions: [England, Wales]
      - id: pack5-faulty-goods
        query: A product I bought is faulty and not as described, what are my consumer rights?
        expected_family: exercise-consumer-rights-for-goods
        domains: [shopping-and-consumer-rights]
        jurisdictions: [England, Scotland, Wales, Northern Ireland]
      - id: pack5-credit-ombudsman
        query: My lender rejected my complaint, how do I take a consumer credit dispute to the ombudsman?
        expected_family: resolve-consumer-credit-dispute
        domains: [shopping-and-consumer-rights]
        jurisdictions: [England, Scotland, Wales, Northern Ireland]
      - id: pack5-distance-cancellation
        query: Can I cancel something ordered online and how do I preserve the return evidence?
        expected_family: cancel-distance-contract
        domains: [shopping-and-consumer-rights]
        jurisdictions: [England, Scotland, Wales, Northern Ireland]
      - id: pack5-product-safety-wales
        query: Where can I report a dangerous consumer product in Wales?
        expected_family: report-product-safety-issue
        domains: [shopping-and-consumer-rights]
        jurisdictions: [Wales]
      - id: pack5-emergency
        query: There is an immediate threat to life and a crime is happening now, which emergency route should I use?
        expected_family: call-emergency-services
        domains: [police-and-legal-services]
        jurisdictions: [England, Scotland, Wales, Northern Ireland]
      - id: pack5-hate-crime
        query: How can I report racist or disability hate crime and get victim support?
        expected_family: report-hate-crime
        domains: [police-and-legal-services]
        jurisdictions: [England, Scotland, Wales, Northern Ireland]
      - id: pack5-missing-person
        query: Do I need to wait before telling police that a vulnerable person is missing?
        expected_family: report-missing-person
        domains: [police-and-legal-services]
        jurisdictions: [England, Scotland, Wales, Northern Ireland]
      - id: pack5-police-solicitor
        query: Can I ask for a free duty solicitor before a police interview?
        expected_family: obtain-police-station-legal-advice
        domains: [police-and-legal-services]
        jurisdictions: [England, Wales]
      - id: pack5-appeal-decision
        query: Where do I find the permission and appeal route after a court or tribunal decision?
        expected_family: appeal-court-or-tribunal-decision
        domains: [police-and-legal-services]
        jurisdictions: [England, Scotland, Wales, Northern Ireland]