---
type: "External Redress Body"
title: "Local Government and Social Care Ombudsman"
description: "External complaint body for the selected England waste-service complaint route."
status: "observed"
assertion_status: "official"
jurisdiction: "england"
observed_at: "2026-08-07"
sources:
  - id: "lgsco-waste-and-refuse"
    title: "Waste and refuse"
    resource: "https://www.lgo.org.uk/make-a-complaint/fact-sheets/environment-and-waste/waste-and-refuse"
    author: "organisation:local-government-and-social-care-ombudsman"
    observed_at: "2026-08-07"
---

# Local Government and Social Care Ombudsman

For the selected [England context](../jurisdictions/england.md), the Ombudsman
publishes guidance about waste and refuse complaints. The guidance says to
complain to the council first and normally complete its complaint stages. It
also says a council remains accountable when a private contractor delivers
the waste service.

Acceptance and investigation remain decisions for the Ombudsman. This record
does not promise a remedy or transfer accountability to a contractor.
