# Scottish Public Services Ombudsman

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    ---
    type: "External Redress Body"
    title: "Scottish Public Services Ombudsman"
    description: "External complaint body for the selected Scotland public-service complaint route."
    status: "observed"
    assertion_status: "official"
    jurisdiction: "scotland"
    observed_at: "2026-08-07"
    sources:
      - id: "spso-making-a-complaint"
        title: "Making a complaint"
        resource: "https://www.spso.org.uk/making-complaint"
        author: "organisation:scottish-public-services-ombudsman"
        observed_at: "2026-08-07"
    ---

    # Scottish Public Services Ombudsman

    The Ombudsman publishes the external complaint route selected for the
    [Scotland context](../jurisdictions/scotland.md). A person must follow the
    current SPSO instructions and the relevant body's complaint procedure;
    acceptance and investigation are case-specific.