---
type: "External Redress Body"
title: "Public Services Ombudsman for Wales"
description: "External complaint body for the selected Wales public-service complaint route."
status: "observed"
assertion_status: "official"
jurisdiction: "wales"
observed_at: "2026-08-07"
sources:
  - id: "psow-how-to-complain"
    title: "How to complain"
    resource: "https://www.ombudsman.wales/how-to-complain/"
    author: "organisation:public-services-ombudsman-for-wales"
    observed_at: "2026-08-07"
---

# Public Services Ombudsman for Wales

The Ombudsman publishes the external route selected for the
[Wales context](../jurisdictions/wales.md). Its guidance says to complain to
the responsible organisation first and confirms that the provider must fall
within its jurisdiction. This record does not predict whether a complaint
will be accepted or upheld.
