---
type: "External Redress Body"
title: "Scottish Public Services Ombudsman"
description: "External complaint body for the selected Scotland public-service complaint route."
status: "observed"
assertion_status: "official"
jurisdiction: "scotland"
observed_at: "2026-08-07"
sources:
  - id: "spso-making-a-complaint"
    title: "Making a complaint"
    resource: "https://www.spso.org.uk/making-complaint"
    author: "organisation:scottish-public-services-ombudsman"
    observed_at: "2026-08-07"
---

# Scottish Public Services Ombudsman

The Ombudsman publishes the external complaint route selected for the
[Scotland context](../jurisdictions/scotland.md). A person must follow the
current SPSO instructions and the relevant body's complaint procedure;
acceptance and investigation are case-specific.
