# Public Services Ombudsman for Wales

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    ---
    type: "External Redress Body"
    title: "Public Services Ombudsman for Wales"
    description: "External complaint body for the selected Wales public-service complaint route."
    status: "observed"
    assertion_status: "official"
    jurisdiction: "wales"
    observed_at: "2026-08-07"
    sources:
      - id: "psow-how-to-complain"
        title: "How to complain"
        resource: "https://www.ombudsman.wales/how-to-complain/"
        author: "organisation:public-services-ombudsman-for-wales"
        observed_at: "2026-08-07"
    ---

    # Public Services Ombudsman for Wales

    The Ombudsman publishes the external route selected for the
    [Wales context](../jurisdictions/wales.md). Its guidance says to complain to
    the responsible organisation first and confirms that the provider must fall
    within its jurisdiction. This record does not predict whether a complaint
    will be accepted or upheld.