# source/life-course-families/death-and-bereavement/notify-organisations-after-a-death.v1.yaml

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    schema: life-course-family.v1
    id: notify-organisations-after-a-death
    title: Notify organisations after a death
    aliases: [Tell Us Once, tell government about a death, close accounts after death, notify banks after death]
    description: >-
      Use Tell Us Once where its current coverage applies and preserve separate
      notifications for public and private bodies outside that coverage.
    status: population_complete
    assertion_status: normalized
    life_course_domain: death-and-bereavement
    enclosing_processes:
      - id: certify-register-notify-and-arrange-after-death
        assertion_status: normalized
        sources: [govuk-tell-us-once, nidirect-who-to-tell]
    situations:
      - Government and private organisations need to be told after a death.
      - Tell Us Once is unavailable, does not cover the residence, or does not cover a body.
    user_needs:
      - Find whether Tell Us Once applies and what it covers.
      - Notify every uncovered public or private organisation separately.
      - Retain evidence of each notification and unresolved response.
    interaction_boundary: >-
      Discovery and notification tracking only; use of a route does not prove that
      data sharing or a body-specific notification succeeded.
    applicability:
      - jurisdiction: England, Scotland and Wales
        state: supported
        route_variants:
          - {id: tell-us-once, provider: organisation:tell-us-once-service, primary_source: govuk-tell-us-once}
        sources: [govuk-tell-us-once]
      - jurisdiction: Northern Ireland
        state: supported
        route_variants:
          - {id: manual-notifications, provider: organisation:northern-ireland-bereavement-service, primary_source: nidirect-who-to-tell}
        sources: [nidirect-who-to-tell, nidirect-bereavement-service]
    actors:
      - {id: organisation:tell-us-once-service, role: covered_government_notification_service, authority_status: official, sources: [govuk-tell-us-once]}
      - {id: organisation:northern-ireland-bereavement-service, role: benefits_notification_service, authority_status: official, sources: [nidirect-bereavement-service]}
      - {id: role:body-requiring-death-notification, role: public_or_private_recipient, authority_status: normalized, sources: [govuk-tell-us-once, nidirect-who-to-tell]}
    journeys:
      ordinary:
        id: notify-covered-and-uncovered-bodies
        entry_state: A synthetic registration output and list of organisations are available.
        outcome: Each notification is recorded as acknowledged, pending, failed or not yet made.
        steps:
          - id: determine-coverage
            interaction: Check residence, service availability and the current covered-body list.
            provider: organisation:notification-service
            requirements: {state: supported, summary: Registration output, residence and service reference where supplied.}
            evidence: {state: supported, summary: Synthetic reference and body list.}
            rule: {state: supported, summary: Tell Us Once does not apply to Northern Ireland and does not cover every organisation.}
            channel: {state: supported, summary: Current Tell Us Once or Northern Ireland guidance route.}
            cost: {state: not_published_by_source, reason: No notification charge is modelled.}
            time: {state: supported, summary: Follow current service and body-specific timing.}
            output: {state: supported, summary: Covered and uncovered organisation lists.}
            outcome: {state: supported, summary: Ready to make service or body-specific notifications.}
            redress: {state: not_applicable, reason: Redress follows a failed or disputed notification.}
            assertion_status: normalized
            sources: [govuk-tell-us-once, nidirect-who-to-tell, nidirect-bereavement-service]
          - id: notify-and-track-each-body
            interaction: Use each applicable official or body-specific route and retain the result.
            provider: role:body-requiring-death-notification
            requirements: {state: supported, summary: Evidence requested by that body and authority to act where required.}
            evidence: {state: supported, summary: Synthetic notification record and response.}
            rule: {state: supported, summary: Each recipient's current requirements control.}
            channel: {state: supported, summary: Government service or body-specific official route.}
            cost: {state: not_published_by_source, reason: Consult the recipient's current route.}
            time: {state: not_published_by_source, reason: Body-specific time limits are not generalized.}
            output: {state: supported, summary: Acknowledgement, request for evidence, failure or pending state.}
            outcome: {state: supported, summary: Notification matrix remains inspectable.}
            redress: {state: supported, summary: Recipient complaint route for an unresolved notification.}
            assertion_status: normalized
            sources: [govuk-tell-us-once, nidirect-who-to-tell, nidirect-bereavement-service]
      exceptions:
        - id: service-unavailable-reference-missing-or-body-uncovered
          entry_state: The service is unavailable, its reference is absent or an organisation is not covered.
          outcome: A body-specific route is used or the unresolved gap is made explicit.
          steps:
            - id: fall-back-to-body-specific-route
              interaction: Contact the body through its current official channel and record the result separately.
              provider: role:body-requiring-death-notification
              requirements: {state: supported, summary: Body-specific evidence and authority to act.}
              evidence: {state: supported, summary: Synthetic contact and response record.}
              rule: {state: supported, summary: No notification success is inferred.}
              channel: {state: supported, summary: Recipient's current official route.}
              cost: {state: not_published_by_source, reason: Recipient-specific.}
              time: {state: not_published_by_source, reason: Recipient-specific.}
              output: {state: supported, summary: Acknowledged, pending, failed or unresolved notification.}
              outcome: {state: supported, summary: Remaining work stays visible.}
              redress: {state: supported, summary: Recipient complaint or regulated redress where applicable.}
              assertion_status: normalized
              sources: [govuk-tell-us-once, nidirect-who-to-tell]
    dependencies:
      - {id: role:private-organisation-after-death, state: supported, selection_basis: account_or_contract_specific_not_provider_recommendation, sources: [govuk-tell-us-once, nidirect-who-to-tell]}
    sources:
      - {id: govuk-tell-us-once, register: source/death-bereavement-estate.v1.yaml}
      - {id: nidirect-who-to-tell, register: source/death-bereavement-estate.v1.yaml}
      - {id: nidirect-bereavement-service, register: source/death-bereavement-estate.v1.yaml}
    limitations:
      - Covered organisations and requirements can change and must be checked before use.
      - Private organisations retain their own evidence and redress requirements.
    review: {population_gate: complete, specialist_review: required}
    narrative:
      markdown: services/notify-organisations-after-a-death.md
      process_context: Certify, register, notify and arrange after death