# source/life-course-families/rubbish-recycling-and-street/report-missed-rubbish-collection.v1.yaml

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    schema: life-course-family.v1
    id: report-missed-rubbish-collection
    title: Report a missed rubbish collection
    aliases: [missed bin, bin not collected, rubbish collection missed, recycling not collected]
    description: >-
      Find the responsible council, check its local collection conditions, report
      an eligible missed collection and follow the applicable complaint route.
    status: population_complete
    assertion_status: normalized
    life_course_domain: rubbish-recycling-and-street
    enclosing_processes:
      - id: manage-household-waste-collections
        assertion_status: normalized
        sources: [govuk-missed-bin-collection]
    situations:
      - A scheduled household waste or recycling collection did not happen.
      - A resident needs to distinguish a reportable miss from a disruption or presentation problem.
    user_needs:
      - Find the council responsible for the collection address.
      - Report the missed collection through the council's current route.
      - Escalate a continuing service failure through the correct complaints process.
    interaction_boundary: >-
      Navigation and evidence handoff only. The record does not decide whether a
      local report will be accepted or promise a return collection.
    applicability:
      - jurisdiction: England
        state: supported
        route_variants:
          - {id: coventry, geographic_identifier: E08000026, provider: organisation:coventry-city-council, primary_source: coventry-missed-bin}
        sources: [govuk-missed-bin-collection, coventry-missed-bin, coventry-complaints, lgsco-waste-and-refuse]
      - jurisdiction: Scotland
        state: supported
        route_variants:
          - {id: edinburgh, geographic_identifier: S12000036, provider: organisation:city-of-edinburgh-council, primary_source: edinburgh-missed-bin}
        sources: [edinburgh-missed-bin, edinburgh-complaints, spso-making-a-complaint]
      - jurisdiction: Wales
        state: supported
        route_variants:
          - {id: cardiff, geographic_identifier: W06000015, provider: organisation:cardiff-council, primary_source: cardiff-missed-collection}
        sources: [govuk-missed-bin-collection, cardiff-missed-collection, cardiff-complaints, psow-how-to-complain]
      - jurisdiction: Northern Ireland
        state: supported
        route_variants:
          - {id: belfast, geographic_identifier: N09000003, provider: organisation:belfast-city-council, primary_source: belfast-missed-bin}
        sources: [belfast-missed-bin, belfast-complaints, nipso-complaints]
    actors:
      - {id: organisation:responsible-local-authority, role: accountable_authority, authority_status: normalized, sources: [govuk-missed-bin-collection]}
      - {id: organisation:local-waste-service-provider, role: delivery_provider, authority_status: normalized, sources: [coventry-missed-bin, edinburgh-missed-bin, cardiff-missed-collection, belfast-missed-bin]}
      - {id: organisation:public-services-ombudsman, role: external_redress, authority_status: normalized, sources: [lgsco-waste-and-refuse, spso-making-a-complaint, psow-how-to-complain, nipso-complaints]}
    journeys:
      ordinary:
        id: report-eligible-missed-collection
        entry_state: A synthetic expected collection has not occurred.
        outcome: The report outcome or official explanation is retained.
        steps:
          - id: identify-authority-and-schedule
            interaction: Identify the responsible council and expected collection.
            provider: organisation:responsible-local-authority
            requirements: {state: supported, summary: Collection address and expected waste stream.}
            evidence: {state: supported, summary: Current local collection schedule and disruption notice.}
            rule: {state: supported, summary: Use only the selected council's timing and presentation rules.}
            channel: {state: supported, summary: Official council web or stated assisted channel.}
            cost: {state: not_published_by_source, reason: No separate reporting charge is published in the selected routes.}
            time: {state: supported, summary: Check the selected route's reporting window.}
            output: {state: supported, summary: Correct authority and reportability boundary.}
            outcome: {state: supported, summary: Continue to the official report or retain the exclusion reason.}
            redress: {state: not_applicable, reason: Redress follows a submitted or unresolved service issue.}
            assertion_status: normalized
            sources: [govuk-missed-bin-collection, coventry-missed-bin, edinburgh-missed-bin, cardiff-missed-collection, belfast-missed-bin]
          - id: submit-and-retain-outcome
            interaction: Submit the minimum report and retain its acknowledgement or explanation.
            provider: organisation:local-waste-service-provider
            requirements: {state: supported, summary: Locally required address, date, container and waste details.}
            evidence: {state: supported, summary: Synthetic submission time and council response.}
            rule: {state: supported, summary: The selected authority's current acceptance conditions control.}
            channel: {state: supported, summary: Official local route.}
            cost: {state: not_published_by_source, reason: No reporting fee is stated.}
            time: {state: supported, summary: Local reporting and return-collection times are not universal.}
            output: {state: supported, summary: Reference, acknowledgement, rejection or operational notice.}
            outcome: {state: supported, summary: Resolved, pending, excluded or unresolved report.}
            redress: {state: supported, summary: Council complaints route if the service problem remains unresolved.}
            assertion_status: normalized
            sources: [coventry-missed-bin, edinburgh-missed-bin, cardiff-missed-collection, belfast-missed-bin]
      exceptions:
        - id: wrong-authority-excluded-or-unresolved
          entry_state: The first route is wrong, the report is excluded, the channel fails or the service remains unresolved.
          outcome: The reason and the next official local or external-redress route are retained.
          steps:
            - id: correct-or-escalate
              interaction: Correct the authority or complete local complaints before jurisdiction-appropriate external redress.
              provider: organisation:public-services-ombudsman
              requirements: {state: supported, summary: Final local response or evidence of the applicable exhaustion boundary.}
              evidence: {state: supported, summary: Report, complaint and response records.}
              rule: {state: supported, summary: Each ombudsman's current scope and time rules control.}
              channel: {state: supported, summary: Council complaint route followed by the applicable ombudsman route.}
              cost: {state: not_published_by_source, reason: Consult the current redress route.}
              time: {state: supported, summary: Current council and ombudsman limits apply.}
              output: {state: supported, summary: Corrected route, final response or redress acknowledgement.}
              outcome: {state: supported, summary: Resolved, redirected or retained as unresolved.}
              redress: {state: supported, summary: LGSCO, SPSO, PSOW or NIPSO according to jurisdiction and scope.}
              assertion_status: normalized
              sources: [coventry-complaints, edinburgh-complaints, cardiff-complaints, belfast-complaints, lgsco-waste-and-refuse, spso-making-a-complaint, psow-how-to-complain, nipso-complaints]
    dependencies: []
    sources:
      - {id: govuk-missed-bin-collection, register: source/missed-rubbish-collection.v1.yaml}
      - {id: coventry-missed-bin, register: source/missed-rubbish-collection.v1.yaml}
      - {id: coventry-complaints, register: source/missed-rubbish-collection.v1.yaml}
      - {id: edinburgh-missed-bin, register: source/missed-rubbish-collection.v1.yaml}
      - {id: edinburgh-complaints, register: source/missed-rubbish-collection.v1.yaml}
      - {id: cardiff-missed-collection, register: source/missed-rubbish-collection.v1.yaml}
      - {id: cardiff-complaints, register: source/missed-rubbish-collection.v1.yaml}
      - {id: belfast-missed-bin, register: source/missed-rubbish-collection.v1.yaml}
      - {id: belfast-complaints, register: source/missed-rubbish-collection.v1.yaml}
      - {id: lgsco-waste-and-refuse, register: source/missed-rubbish-collection.v1.yaml}
      - {id: spso-making-a-complaint, register: source/missed-rubbish-collection.v1.yaml}
      - {id: psow-how-to-complain, register: source/missed-rubbish-collection.v1.yaml}
      - {id: nipso-complaints, register: source/missed-rubbish-collection.v1.yaml}
    limitations:
      - Local rules are evidenced by four structural examples, not copied across every council.
      - Live operational notices and acceptance rules must be checked before use.
    review: {population_gate: complete, specialist_review: not_required}
    narrative:
      markdown: services/report-missed-rubbish-collection.md
      process_context: Manage household waste collections