Complain about NHS care

---
type: "Service Family"
title: "Complain about NHS care"
description: "Start with the responsible provider or commissioner, keep the complaint record and use the applicable independent review or ombudsman route if unresolved."
status: "population-complete"
assertion_status: "normalized"
jurisdiction: "nation-specific"
observed_at: "2026-08-08"
sources:
  - id: "health-throughout-life-source-register"
    title: "Health throughout life"
    resource: "../source/domain-registers/health-throughout-life.v1.yaml"
    author: "organisation:okf-uk-living"
    observed_at: "2026-08-08"
---

# Complain about NHS care

## Place in the process

This topic sits within **Use specialist, urgent and health-redress routes** in the **Health throughout life** life-course
domain. What comes before depends on the person's situation and nation; the first
safe step is to select the current official route rather than assume one UK process.

## What this family covers

Start with the responsible provider or commissioner, keep the complaint record and use the applicable independent review or ombudsman route if unresolved.

The ordinary discovery journey is to select the jurisdiction-specific route, follow
the responsible authority or provider's current instructions, and retain the
confirmation, referral, decision or next-step information it produces.

## If the ordinary route does not fit

If a route is unavailable, the circumstances fall outside it, or the source signals
an urgent, safeguarding, clinical or legal boundary, stop and follow that authority's
exception or complaint handoff. The bundle records this branch but does not decide it.

## Official routes

- [England: How to complain to the NHS](https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/)
- [Scotland: NHS services in Scotland](https://www.nhsinform.scot/care-support-and-rights/nhs-services/)
- [Wales: NHS 111 Wales](https://111.wales.nhs.uk/)
- [Northern Ireland: Health and Social Care Northern Ireland online](https://online.hscni.net/)

These are links and original navigation summaries. A national discovery page is a
handoff to the current service, not evidence that eligibility, evidence, costs,
deadlines or remedies are identical across nations or providers.

## What may follow

The result can feed the next family in **Use specialist, urgent and health-redress routes**, another enclosing
process, or a provider-specific review or redress route. Use Graph to inspect the
ordinary and exception episodes, sources, actors, requirements, outputs and outcomes.

## Review status

This record is population-complete for discovery and requires specialist review
before any legal, clinical, safeguarding or high-impact operational claim is
described as release-grade.