---
type: Eligibility Requirement
title: Mandatory Eligibility Requirements
description: Required bidder qualifications and hard eligibility checks.
resource: smart-city-maintenance-2026
tags: [eligibility, mandatory, certifications, profile-fit]
timestamp: 2026-07-02
---

# Mandatory Eligibility Requirements

Bidders must provide active ISO 9001 and ISO 27001 certificates, a Riyadh operating permit, and evidence of at least two similar smart facilities projects completed in the last three years.

Bidders must operate a 24x7 bilingual Arabic and English support desk for incident intake, maintenance dispatch, and SLA communication.

Related concepts: [Submission Artifacts](submission.md), [Security Obligations](security.md).

# Citations

- Synthetic tender section 2.1 Mandatory bidder eligibility.
- Synthetic tender section 2.3 Similar experience.
- Synthetic tender section 3.2 Bilingual helpdesk.
